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Muzica legal policies
Plain-language policies for Muzica listener accounts, artist accounts, subscriptions, Paystack payments, uploads, competitions, ads, privacy, refunds, cancellations, and copyright takedowns.
Effective date: 18 June 2026
Legal version: 2026-06-18-v1
Terms of Service
The main rules for using Muzica listener accounts, artist accounts, payments, competitions, ads, uploads, and platform features.
Last updated: 18 June 2026
Pricing Policy
Current Muzica prices, billing cycle, currency, payment provider, promotions, and no-guarantee terms for artist results.
Last updated: 18 June 2026
Refund Policy
When refunds may be reviewed, when they are generally not available, and how to request a refund.
Last updated: 18 June 2026
Cancellation Policy
How monthly subscriptions can be cancelled and what happens to access, billing, artist features, and data.
Last updated: 18 June 2026
Privacy Policy
How Muzica collects, uses, shares, protects, and retains personal information for listeners, artists, payments, competitions, and support.
Last updated: 18 June 2026
Cookie Policy
How Muzica may use essential, preference, analytics, advertising, and third-party cookies.
Last updated: 18 June 2026
Community Guidelines
Rules for respectful conduct, harmful content, rights infringement, manipulation, spam, scams, and enforcement.
Last updated: 18 June 2026
Copyright and Takedown Policy
How rights owners report alleged infringement, how uploaders can respond, and how Muzica handles repeat infringement.
Last updated: 18 June 2026
Artist Terms
Additional rules for artist accounts, upload rights, licence grants, moderation, payouts, removals, and artist cancellations.
Last updated: 18 June 2026
Competition Rules
General competition eligibility, artist entry, voting, manipulation, leaderboard, prize, and third-party stream rules.
Last updated: 18 June 2026
Company details
Official business details for Muzica legal, support, privacy, cancellation, refund, and copyright requests.
Company
Muzica (Pty) Ltd
Enterprise number
2026/070595/07
Country and law
South Africa
Office bearers
[INSERT OFFICE BEARER DETAILS IF REQUIRED]
Physical address
17 Thomas Leith, Wilgehof, Bloemfontein
Contact
Use these addresses for legal, support, privacy, cancellation, refund, and copyright requests.
Legal notices and copyright
legal@muzica.co.zaSupport, refunds, cancellations
support@muzica.co.zaPrivacy
privacy@muzica.co.zaTelephone
+27 81 492 2967